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covid-19

Updated Nov 2, 2020

Based on the 25km travel restrictions being lifted on November 8, 11:59pm, we are all systems go at Aquabelle. We have spent the last weeks, scrubbing, remaking beds, polishing, re-potting and spring cleaning to ensure our apartments are Covid safe for you and your family & friends.

Best Practice

We monitor daily all public health updates to ensure the safety and well-being of our guests and our Aquabelle team. We have always maintained high standards for cleaning and safety, and we will deliver hygiene protocols according to World Health Organisation’s Best Practice recommendations.

House Keeping

Thorough hygiene and housekeeping standards will continue to be observed with particular attention being paid to all high-volume touch-points in your apartment – like remote controls, light switches, PIN key pads, taps and toilets to name a few.

We will look after you and we ask that you also look after yourself and those around you. We have introduced the following safeguards, procedures and suggestions applied to stays from June 1st, 2020.

Contactless

Our entry procedure is keyless (PIN code at gate and door) and contact free.

Tips

We suggest removing shoes on entry to your apartment.

Hand sanitiser is provided for use during your stay. Wash hands with warm soapy water for 20 seconds regularly.

Anti bacterial disinfectant, creme cleanser, all purpose spray, windex and disposable cloths are provided in the laundry area of each apartment. Please use freely during your stay.

Look after us as well

Our cleaning team appreciate that you dispose of single use personal items such as used tissues, sanitary products and face wipes with respect.

Feeling unwell?

Common symptoms of COVID-19 include fever, cough, sore throat, tiredness and shortness of breath. If you feel unwell, please contact the National Coronavirus Helpline set up by the Australian Government Department of Health on 1800 020 080 and follow their advice. Then please let us know – we will do everything to help. We also request that you notify us if your health status changes after you have checked-out.

Cancellations due to Covid

Due to the March & July lockdowns we happily worked with our guests to either refund their bookings in full or move their stay dates to a more suitable time. If the Victorian Government deems it necessary, due to a Covid third wave, to restrict travel to our region, then this practice will again come into play. Bookings are risk fee.

Call

If you have any questions before your stay, feel free to contact us or the Coronavirus Hotline – 1800 020 080

We wish continued health to all of our guests.